The Bad: FavouriteUncle!Jim, who works with me, drove to the garage behind me and brought me into work. (No courtesy car required from garage, thank goodness!) As FavouriteUncle!Jim is fairly computer savvy, I asked him about last night's internet problems. (Still no lights on the router this morning, btw) So FavouriteUncle!Jim listens and basically tells me what I knew, which is that the router is effed and I'm going to need a new one.
The Deeply, Deeply Stupid: I ring the Crowd of Incompetant Effing Shysters this morning, get talking to a very nice chap and explain the situation. He agrees that the router is effed, and tells me that as I've had this one since 2007 and the warranty only lasts for 1 year, I have to buy a new one. (THE HELL #1???)
So he tells me I can go to PC World, and names different brands of routers. And I ask, if I get my own router, configure it (or get FavouriteUncle!Jim to do same...) and it still doesn't work, what do I do then? The answer: "We don'ts upport third party routers." (THE HELL #2?????)
I then ask, if I order one from you, how long will it take before I have it. He says TWO WEEKS. (THE HELL #3?!?!?!?!) I think I deafened the guy with my disbelieving shriek. Apparently they don't keep any in stock.
At this point, I told the guy I was going to speak to Dad, whose name is on the account, and see what he wants to do. Went and ranted at FavoutiteUncle!Jim instead, whose opinion is that this is ridiculous - they're supposed to provide all the hardware so you can use the service (indeed, it says in the T&C that all equipment remains their property) so they should provide a replacement router. So he's going to come over this evening and take a look at it for me (and if needs be ring the Incompetant Crowd of Effing Shysters tomorrow pretending to be my dad to argue the case for me!!!)
I am so mad right now I think there's steam coming out my ears!
I think it's definitely time to look at alternate service providers....